Privacy Policy
This Privacy Policy applies to www.trinity-infoworks.com (“Trinity Infoworks”) and outlines how we collect, use, and disclose personal and other information in connection with the user services we provide (the “Services”). By submitting information through our website (www.trinity-infoworks.com), email, chat sessions, or by providing it to our technicians, you “user” agree to the use of this information in accordance with this Privacy Policy.
How Trinity Infoworks Collects Information
We deliver services to users via web-based tools, software, and telephone support. These tools may include software that enables us to remotely access and control a user’s computer with their permission. Certain information and permissions are required from you in order for us to provide the Services.
Some information may be provided directly by you (e.g., through forms or during phone support). Additional technical information may be collected or accessed through our diagnostic and related tools while assisting with your computer.
Types of Information We Collect
1. Information You Provide
Personal Information:
We may request information that personally identifies you or allows us to contact you (e.g., your name, email address, etc.). This is typically required when registering for our Services. We use this information to fulfill your requests, provide service notifications (e.g., renewals or re-registrations), share special offers, and conduct surveys to improve our Services.
Payment Information:
If you register for our Services, we may collect credit card or other payment-related information. We often use third-party payment processors and gateways to handle these transactions securely. Payment data is used solely to complete your transactions.
2. Computer and System Information
User Computer Information:
To provide personalized support, we may collect details such as:
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Type, make, and model of your computer or hardware
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Purchase date
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Identification numbers
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Installed software and peripherals
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System configuration and registry data
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Condition and error tracking logs
This information helps us enhance support tools and improve service efficiency.\
Remote Access:
When requesting support, you may allow a Trinity Infoworks technician to access and control your computer remotely. This is done through secure remote access software, and only with your explicit consent. We ask that you remain present during such sessions. Technicians are trained to avoid accessing sensitive or confidential data and follow internal policies that limit use and scope of remote access.
Diagnostic Tools:
We may use online diagnostic tools to collect non-sensitive data about your system for troubleshooting purposes. This data is securely transmitted and analyzed to resolve your issue. Our tools are not designed to collect sensitive content such as passwords, emails, or browsing history.
Live Session Records:
We may monitor or record sessions for quality control, training, or service improvement purposes. These records are not associated with your personal information.
Cookies and Tracking Technologies
We use cookies and similar technologies to personalize your experience on our website. Cookies help store user preferences and session data. Most browsers allow you to control cookie settings.
Log Files:
We collect IP addresses and browser information to analyze trends, administer the site, and gather aggregate demographic data.
Third-Party Tracking:
Our partners, affiliates, or service providers may use cookies or tracking technologies (e.g., web beacons) that are not covered by this policy. These may collect anonymized data to enhance user experience. We do not control third-party cookies and recommend reviewing their privacy policies.
Supplemental Information
To help protect against fraud and manage risk, we may supplement your personal information with data from third parties (e.g., credit reports where legally permitted).
Information Sharing and Disclosure
We do not sell your personal information to third parties. We share information only as outlined below:
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Affiliates/Subsidiaries: To support business operations such as marketing, customer support, or technical services.
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Third-Party Providers: Authorized vendors (e.g., payment processors, support providers) may access information solely to perform services on our behalf.
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Legal Compliance: We may disclose information to comply with laws, respond to legal requests, or protect the rights, safety, and property of Trinity Infoworks and its users.
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Corporate Changes: In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred or disclosed. In such cases, you will be notified via email or through a notice on our website.
We may also share aggregated or anonymized data for analytical or research purposes.
International Users
Trinity Infoworks operates globally. If you are located in the European Economic Area, your data may be transferred outside the EEA for processing. By using our services, you consent to this transfer in accordance with this Privacy Policy.
Security
We use industry-standard technologies and administrative safeguards to protect your information. However, no method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You share information at your own risk. For security questions, contact us at: admin@trinity-infoworks.com.
Surveys
We may conduct voluntary surveys to gather user feedback. These surveys may request contact or demographic information, which is used solely to improve service quality.
Contests and Promotions
Occasionally, we may offer promotions or contests. Participation is optional, and personal information collected will be used as described in the specific promotion terms.
Children
Our services are not intended for individuals under the age of 13. In accordance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect information from children under 13.
Links to Third-Party Sites
Our website may contain links to third-party websites. These sites operate under their own privacy policies, and we encourage you to review those policies before submitting personal data.
Social Media Features
Our site may include social media features such as the Facebook “Like” button or other interactive widgets. These may collect your IP address and browsing data. Your interaction with these features is governed by the privacy policies of the respective providers.
Testimonials
We may post customer testimonials on our site with your consent. If you wish to update or remove your testimonial, contact us at: admin@trinity-infoworks.com.
Updating or Correcting Your Information
If your personal information changes (e.g., address or zip code), or if you no longer wish to use our Services, you may request updates or deletion by contacting us at: admin@trinity-infoworks.com.
Data Retention
We retain your information for as long as your account is active and as needed to comply with legal obligations or resolve disputes. We do not delete inactive accounts unless requested.
Changes to This Privacy Policy
We reserve the right to update this policy at any time. Please check our site periodically for changes. If we make material changes that are less protective than previously stated, we will notify you via email or through a prominent site notice before those changes take effect.